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Saif Khan { I am Saif } "Knowledge is power, information is free, share it!"

Have you ever tried signing up on a website and ended up chasing your tail. Here is one from one of the security experts. Recently I tried signing up at sophos.com. I filled out the biref request form and clicked the continue button. I then got the following screen

4-1-2009 1-00-20 AM

Yea me! I then logged into my email account and did find the email (as promised by spohos)

  4-1-2009 1-00-53 AM

I clicked the link and got the webpage with the following message

 

  4-1-2009 1-01-09 AM

I was like...duhhh.."Already Activated?"....mmmm..maybe I needed some sleep, I thought to myself. Ok then...I then tried to login and got this

  4-1-2009 1-02-00 AM

NOT ACTIVATED? .. are you kidding me? You just told me that the email address was "ALREADY ACTIVATED"... this is rather confusing. I tried for several minutes trying to re-activate the email and got the same message. I then tried creating another account with a different email address, same thing.

ALL DEVELOPERS OUT THERE, THIS IS HOW A COMPANY CAN LOOSE CUSTOMERS AND MOST IMPORTANTLY, THIS IS SOOOO NOT HOW IT SHOULD BE DONE.

Communication with the end-user is key. As for sophos, they need Bill Scott on their team.

Posted on Tuesday, March 31, 2009 5:22 PM | Back to top


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